Shipping Policy

Last updated: 1 July 2026

Order processing

Each artwork is carefully checked and securely packaged before shipping. Orders are normally dispatched within 3–5 business days after payment has been received, unless a different processing time is stated on the product page.

Business days exclude weekends and Norwegian public holidays. You will receive confirmation when your order has been dispatched.

If an unexpected delay occurs before dispatch, I will contact you using the email address provided with your order.

Shipping destinations

Orders can be shipped within Norway and to the international destinations available at checkout.

If your country is not listed, please contact me at anna@haaland.rocks before placing an order to ask whether delivery can be arranged.

Shipping charges

Shipping charges are displayed at checkout and are based on the destination, package size and available delivery service.

The shipping charge covers transportation only. It does not include import VAT, customs duties, customs-clearance fees or other destination-country charges unless these are expressly stated as included or prepaid at checkout.

Delivery estimates

Estimated delivery times after dispatch are:

• Norway: approximately 2–5 business days

• Europe: approximately 5–15 business days

• Other international destinations: approximately 7–21 business days

These are estimates rather than guaranteed delivery dates. International shipments may take longer because of customs processing, local postal delays, public holidays or other circumstances outside my reasonable control.

Your statutory rights regarding delivery are not affected.

Tracking

Tracking information will be provided when tracking is included with the selected delivery service.

Tracking may take a short time to update after the package has been accepted by the carrier. Some economy or local postal services may provide limited tracking after the shipment enters the destination country.

Customs duties and import taxes

Orders are dispatched from Norway. Norway is outside the EU Customs Union, and international orders may therefore be subject to import VAT, customs duties, customs-clearance or handling fees, and other charges imposed by the destination country or delivery carrier.

Unless expressly stated as prepaid at checkout, these charges are not included in the product price or shipping charge and must be paid by the recipient. The amount is determined by the relevant customs authority or carrier and is outside my control.

Customers are responsible for checking their country’s import requirements and potential charges before placing an order. I cannot declare an order as a gift or enter a value lower than the actual purchase price on customs documentation.

Where VAT or import charges have been collected at checkout, this will be shown in the order summary. Customers should not be charged the same prepaid tax again, although carrier or customs-processing fees may still apply.

Customs delays

International orders may be inspected or held by customs. I will provide the documentation reasonably required for the shipment, but I cannot guarantee how quickly the destination country’s customs authority will process or release it.

Please monitor the tracking information and respond promptly if the carrier or customs authority requests payment or additional information.

Correct delivery information

Customers are responsible for providing a complete and accurate delivery address, including the correct postal code, apartment number and recipient name.

Please contact me as soon as possible if you notice an error. I cannot guarantee that an address can be changed after an order has been dispatched.

If an order is returned because an incorrect or incomplete address was supplied, additional shipping charges may apply before it can be sent again. If the addressing error was mine, I will arrange redelivery without additional charge.

Unclaimed or refused shipments

If the recipient refuses a shipment, does not collect it or does not pay required import charges, the carrier may return it to Norway.

Any refund or reshipment will be considered after the artwork has been returned safely. Original shipping costs, return shipping costs and other charges incurred may be deducted where permitted by applicable consumer law. Additional postage must be paid before an order is shipped again.

This provision does not limit any statutory right of withdrawal or other mandatory consumer rights.

Lost or delayed shipments

If tracking shows no movement for an unusually long period, please contact me at [email address]. I will contact the carrier and, where appropriate, open an investigation or claim.

A shipment is not considered lost until the carrier has completed its investigation or confirmed that it cannot be delivered. If the package is confirmed lost, I will work with you to provide an appropriate replacement or refund in accordance with applicable consumer law. Because each original artwork is unique, an identical replacement may not be possible.

Damaged shipments

Every artwork is packaged carefully to protect it during transit. If your order arrives damaged, please contact me as soon as possible at [email address].

Where possible, please contact me within 48 hours of delivery and include:

• Your order number

• Photographs of the damaged artwork

• Photographs of the outer packaging and shipping label

• Photographs of the internal packaging

Please retain the artwork and all packaging while the claim is being assessed, as the carrier may require them for inspection.

The request to make contact within 48 hours helps me pursue the carrier promptly; it does not remove or restrict your statutory consumer rights.

Returns

Returns and cancellations are governed by the separate Returns and Refund Policy available on this website. Please contact me before returning an artwork so that the correct return instructions can be provided.

Do not return an order without tracking or send it with unpaid customs charges unless this has been agreed in advance.

Contact

If you have questions about shipping or an existing order, please contact:

Anna Haaland
anna@haaland.rocks

Please include your order number when contacting me about an existing purchase.